Terms of service
TERMS OF SERVICE — ONEA FRANCE
Last updated: October 15, 2026
1. Presentation of the store
Welcome to ONEA France.
The ONEA France site sells cosmetic and beauty care products intended in particular for the skin and hair.
These terms of service set out how the site may be used, the conditions of access to the services offered and the rules applicable to orders placed on the online store.
By browsing our site or placing an order, the customer acknowledges having read the provisions applicable to their use of the site and their purchase.
Seller information:
Trade name: ONEA France
Legal name of the business: Yanis Martin, sole trader (micro-enterprise)
Legal status: Sole trader
Registered office: 200 rue de la Croix-Nivert, 75015 Paris, France
SIRET number: 943 016 089 00014
VAT: not applicable, article 293 B of the French General Tax Code
Customer service email: oneashop1@hotmail.fr
Phone: +33 6 58 34 48 23
Website: https://oneafrance.com/
2. Access to the site
ONEA France endeavours to keep its site accessible at all times. However, temporary interruptions may occur because of maintenance, updates or technical difficulties.
ONEA France cannot guarantee permanent, uninterrupted availability of the site.
The user agrees to use the store in accordance with the law and not to take any action that could disrupt its operation or compromise its security.
3. Products and information
ONEA France sells the cosmetic and beauty care products presented on its site.
We endeavour to provide descriptions, photographs and information that are as accurate as possible. Photographs are for illustration purposes and may differ slightly from the product delivered.
Essential characteristics, composition, quantity, precautions for use and other relevant information are shown on product pages where applicable.
The customer is invited to read this information carefully before ordering, in particular in case of allergy or particular sensitivity to certain ingredients.
Products must be used in accordance with the manufacturer's instructions. ONEA France does not guarantee an identical cosmetic result for all users.
Claims about the natural origin of ingredients or the composition of products are only used when they can be substantiated.
4. Prices
Prices shown on the site are in the currency of the delivery country (euros, pounds sterling or US dollars).
Delivery costs and any additional fees are shown to the customer before they finally confirm their order.
ONEA France reserves the right to change its prices at any time. However, the price that applies to an order is the one displayed when it is confirmed.
Any promotions are subject to the conditions and duration stated on the site. They cannot be combined unless otherwise stated.
5. Orders
The customer selects the desired products, adds them to their cart, checks the information entered, then pays using the methods offered on the site.
Before final confirmation, the customer must be able to check the contents of their order, the total price and the delivery information, and correct any errors.
Confirming the order with an obligation to pay constitutes a firm purchase request, subject to applicable legal rules.
A confirmation is sent to the customer electronically after the order.
ONEA France reserves the right to contact the customer in case of a manifest error, suspected fraud or a difficulty affecting the processing of the order, in compliance with applicable law.
If a product becomes unavailable after the order, the customer will be informed and may benefit from the solutions provided by the regulations, including a refund where required.
6. Payment
Payment is made using the methods offered when the order is confirmed.
Transactions are processed by the payment providers selected for the store. Banking information is handled in accordance with the security and confidentiality arrangements applicable to these providers.
The order is prepared after payment is confirmed, unless expressly stated otherwise.
If payment is declined, the order cannot be processed until the situation has been resolved.
7. Delivery
ONEA France offers delivery of products to the address provided by the customer when ordering, in mainland France, the European Union, the United Kingdom and the United States.
Applicable delivery times and costs are shown before the order is confirmed. For shipments to the United Kingdom and the United States, taxes or customs duties may apply on arrival depending on the regulations of the destination country.
Orders may be prepared and shipped by logistics partners or suppliers appointed by ONEA France. Use of these providers does not deprive the customer of their rights against the seller.
The customer is responsible for the accuracy of the contact details and delivery address provided.
In case of an address error, the customer is asked to contact our customer service quickly. A change cannot be guaranteed once the order has been prepared or shipped.
If a parcel arrives damaged, incomplete or does not match the order, the customer is asked to contact customer service with their order references and, if possible, photographs showing the problem.
ONEA France remains responsible for the proper performance of the order in accordance with applicable legal provisions.
8. Right of withdrawal
In accordance with French law, the consumer has, in principle, fourteen calendar days from receipt of the product to exercise their right of withdrawal, without having to give a reason.
To exercise this right, the customer must inform ONEA France of their decision by an unambiguous statement or through the online withdrawal function made available where applicable.
The products concerned must then be returned within fourteen days of communicating the decision to withdraw, in accordance with legal provisions.
The direct costs of returning goods may be borne by the customer where they were informed beforehand and where the regulations allow.
The refund is made in accordance with legal deadlines and procedures, including for the initial delivery costs where these must be refunded.
Exception for certain cosmetics: the right of withdrawal does not apply to goods unsealed after delivery that cannot be returned for hygiene or health protection reasons, where the legal conditions for this exception are met. This exception is not a general exclusion applicable to all cosmetics.
The customer's rights concerning defective or non-conforming products, or those covered by a legal guarantee, remain applicable.
9. Returns and refunds
Any return request must be sent to ONEA France customer service, stating the order number, the product concerned and the reason for the request.
Customer service will provide return instructions suited to the situation.
Refunds due are made within the deadlines and conditions provided by applicable law. When a refund is necessary, it is made in principle to the original payment method, unless the customer agrees otherwise.
No refund may be refused solely because a product is on sale or offered at a reduced price.
Products with a defect, a non-conformity or damage caused by delivery are examined in light of the consumer's legal rights.
10. Legal guarantees
Products sold to consumers benefit from the applicable legal guarantees, in particular:
- The legal guarantee of conformity provided by the French Consumer Code.
- The guarantee against hidden defects provided by the French Civil Code.
These guarantees apply independently of any commercial guarantee that may be offered.
The customer may contact ONEA France to report a defect or non-conformity and obtain the information needed to exercise their rights.
Nothing in these terms limits the mandatory rights the consumer has under the law.
11. Use of cosmetic products
Products must be used in accordance with the instructions on their packaging and product description.
Before any use, the customer is invited to read the list of ingredients and the precautions for use. In case of an adverse reaction, stop using the product and seek advice from a healthcare professional if necessary.
The information on the site is for information purposes and does not replace medical advice.
ONEA France makes no guarantee of individual results and does not present cosmetic products as treatments intended to diagnose, prevent or cure any disease.
12. Intellectual property
The elements on the ONEA France site, including texts, photographs, logos, graphic elements, visuals and original content, are protected by applicable intellectual property rights.
Any reproduction, representation, modification or use of these elements without the prior permission of the rights holder is prohibited, except as provided by law.
Brands and content belonging to third parties remain the property of their respective owners.
13. Personal data
In the course of its business, ONEA France processes certain personal data needed in particular to manage orders, payment, delivery, customer service and compliance with its legal obligations.
Data is processed in accordance with applicable data protection regulations.
Under the conditions provided by law, customers may have rights of access, rectification, erasure, objection, restriction of processing and portability.
To exercise their rights or obtain more information, customers may contact:
Email: oneashop1@hotmail.fr
Detailed information on processing, retention periods, recipients and any cookies is set out in the site's privacy policy and cookie policy.
14. Liability
ONEA France undertakes to comply with the legal obligations applicable to its business and to process orders under the conditions announced.
Its liability cannot be excluded or limited where the law prohibits this, in particular in respect of legal guarantees or its obligations towards consumers.
The customer agrees to provide accurate information when ordering and to use the products in accordance with their purpose and instructions.
15. Customer service and complaints
For any question about an order, a delivery, a product or a return request, the customer can contact customer service:
Email: oneashop1@hotmail.fr
Phone: +33 6 58 34 48 23
Postal address: 200 rue de la Croix-Nivert, 75015 Paris, France
We endeavour to reply as quickly as possible.
In case of difficulty, the customer is invited to seek an amicable solution with ONEA France before taking any other step.
The contact details of the competent consumer mediator will be made available in accordance with applicable legal obligations.
16. Governing law and disputes
These terms are governed by French law, without depriving the consumer of the mandatory protections that apply to them.
In case of dispute, the customer may ask customer service to seek an amicable solution.
The consumer may also, where the legal conditions are met, use a competent consumer mediator or the dispute resolution mechanisms provided by law.
The legal rules on jurisdiction remain applicable.
17. Changes to the terms
ONEA France may change these terms to reflect changes in its services, its organisation or the regulations.
The version that applies to an order is the one brought to the customer's attention when the order is placed, subject to applicable legal provisions.
Later changes do not affect the rights the customer has already acquired under an order already placed.
18. Contact
For any question about these terms or the services offered by ONEA France, you can contact our customer service at the following address:
ONEA France
Website: https://oneafrance.com/
Email: oneashop1@hotmail.fr
Phone: +33 6 58 34 48 23
Postal address: 200 rue de la Croix-Nivert, 75015 Paris, France
Thank you for your trust and your interest in ONEA France.