Terms of sale
TERMS OF SALE — ONEA FRANCE
Last updated: October 15, 2026
1. Purpose
These terms of sale set out how ONEA France offers its cosmetic products for sale on its website https://oneafrance.com/.
Their aim is to guarantee a clear, transparent and secure shopping experience for all our customers.
2. Products offered for sale
ONEA France offers a selection of cosmetic and skincare products intended in particular for the skin and hair.
Each product is presented on the site with its essential characteristics, its price and the available information on its use.
We take care to present information that is as accurate as possible so that our customers can choose the products that meet their needs.
Products must be used in accordance with the instructions and precautions for use shown on their packaging.
3. Selling prices
Prices are shown in the currency of the delivery country (euros, pounds sterling or US dollars). Any delivery costs and additional fees are shown before the order is finally confirmed.
The prices that apply are those displayed at the time of purchase.
ONEA France reserves the right to change its prices at any time, without retroactively changing the price of an order already confirmed.
Promotions are subject to the conditions stated on the site.
4. Product availability
Products are offered while stocks last with our suppliers.
If a product you ordered becomes unavailable after purchase, you will be informed as soon as possible. A solution compliant with the regulations will be offered, including a refund where required.
No substitute product will be sent without the customer's agreement.
5. Orders and payment
Orders are placed directly on our online store.
The customer must check the selected products, quantities, delivery details and total amount before confirming their purchase.
Payment is made using the methods offered at checkout. The order is processed as shown on the site and after payment is confirmed, unless otherwise stated.
An order confirmation is sent to the customer by email.
6. Delivery
Orders are delivered to the address provided by the customer, in the areas served by ONEA France: mainland France, the European Union, the United Kingdom and the United States.
Delivery costs and times are shown before the order is confirmed. For shipments to the United Kingdom and the United States, taxes or customs duties may apply on arrival depending on the regulations of the destination country.
Preparation and shipping may be handled by suppliers or logistics partners. This arrangement does not change the legal obligations of ONEA France towards its customers.
The customer is asked to check that their delivery address is correct and to contact our customer service in case of difficulty.
In case of delay, damaged parcel or missing product, our customer service can be contacted so that the situation can be examined.
7. Returns and right of withdrawal
In accordance with the regulations applicable to distance selling, consumer customers have, in principle, a period of fourteen calendar days from receipt of their order to exercise their right of withdrawal.
Requests must be sent to our customer service. Return instructions will be given to the customer depending on their request.
Certain sealed cosmetic products may be excluded from the right of withdrawal once opened, where the legal conditions relating to hygiene or health protection are met.
This exception does not remove the customer's legal rights in case of a defective or non-conforming product.
8. Refunds
Refunds are made in accordance with the deadlines and conditions provided by applicable law.
When a refund is due, it is made in principle to the original payment method, unless otherwise agreed as permitted by law.
In case of an unavailable product, an order cancelled under the legal conditions or a return giving right to a refund, ONEA France informs the customer of the applicable procedure.
9. Legal guarantees
All products sold to consumers benefit from the applicable legal guarantees, including the legal guarantee of conformity and the guarantee against hidden defects.
These guarantees apply independently of any commercial guarantees.
To report a defect or non-conformity, the customer can contact our customer service, stating their order number and the problem encountered.
10. Contact
For any question about products, orders, deliveries or returns, our customer service is at our customers' disposal.
ONEA France
Website: https://oneafrance.com/
Email: oneashop1@hotmail.fr
Phone: +33 6 58 34 48 23
Business address: Yanis Martin, sole trader, 200 rue de la Croix-Nivert, 75015 Paris, France
SIRET: 943 016 089 00014
ONEA France thanks its customers for their trust.