Shipping policy

SHIPPING POLICY

1. DELIVERY AREAS
We deliver to mainland France, the European Union, the United Kingdom and the United States.

2. DELIVERY TIMES
Orders are prepared within 24 to 48 business hours after payment is confirmed. In France, delivery then takes 2 to 5 business days depending on the carrier. Outside France, delivery time depends on the destination country. These times are estimates and may be longer during busy periods (sales, end-of-year holidays).

3. SHIPPING COSTS
Shipping costs are calculated and shown at checkout, before you confirm your order. Shipping is free in France for orders of €65 or more and in the United States for orders of $79 or more.

4. TAXES AND CUSTOMS DUTIES
For orders shipped to the United Kingdom and the United States, taxes, customs duties or clearance fees may apply on arrival, depending on the regulations of the destination country.

5. ORDER TRACKING
An email with your tracking number is sent as soon as your order ships. You can also track your order from your customer account.

6. DELIVERY ADDRESS
Please check your delivery address carefully before confirming your order. Re-shipping costs caused by an incorrect or incomplete address may be charged to you.

7. DAMAGED, MISSING OR UNDELIVERED PARCEL
If your parcel is damaged, missing or has not arrived, contact us at oneashop1@hotmail.fr or on +33 6 58 34 48 23 within 7 days of the stated delivery date, with your order number and, where applicable, photos. We will handle your request quickly. For a damaged parcel, we advise you to note your reservations with the carrier on delivery.

8. RETURNS
Return conditions are detailed in our Return and Refund Policy.